Business Interruption

解決済み 2025年12月18日 08:48 CET

The issue has been resolved since 00.07 CET. All systems are back to normal. No data loss has been observed since.

We are aware that we missed our RTO, a full root cause analysis will be published as soon as we have collected all information.

原因確定 2025年12月17日 23:28 CET

Our hosting provider is still working on recovering the affected components.

原因確定 2025年12月17日 21:40 CET

Our hosting provider is still working on recovering the affected components.

原因確定 2025年12月17日 21:02 CET

Our hosting provider is still working on recovering the affected components.

原因確定 2025年12月17日 19:35 CET

Our hosting provider is still working on recovering the affected components.

検証中 2025年12月17日 18:31 CET

The issue has been escalated to our hosting provider, who is investigating it with highest priority.

検証中 2025年12月17日 16:52 CET

Dear valued customer,
Unfortunately, we are currently experiencing unscheduled interruptions.
Our emergency team is already investigating this and will provide further updates as soon as possible.
Best Regards
Your Support Team