Business Interruption

Resolved Dec 18, 2025 8:48 AM CET

The issue has been resolved since 00.07 CET. All systems are back to normal. No data loss has been observed since.

We are aware that we missed our RTO, a full root cause analysis will be published as soon as we have collected all information.

Problem Identified Dec 17, 2025 11:28 PM CET

Our hosting provider is still working on recovering the affected components.

Problem Identified Dec 17, 2025 9:40 PM CET

Our hosting provider is still working on recovering the affected components.

Problem Identified Dec 17, 2025 9:02 PM CET

Our hosting provider is still working on recovering the affected components.

Problem Identified Dec 17, 2025 7:35 PM CET

Our hosting provider is still working on recovering the affected components.

Investigating Dec 17, 2025 6:31 PM CET

The issue has been escalated to our hosting provider, who is investigating it with highest priority.

Investigating Dec 17, 2025 4:52 PM CET

Dear valued customer,
Unfortunately, we are currently experiencing unscheduled interruptions.
Our emergency team is already investigating this and will provide further updates as soon as possible.
Best Regards
Your Support Team