Dear valued customer,

We are writing to tell you about a service disruption affecting deltaconx.com (LIVE & TEST) since October 22nd, 00:00

What happened
Our TLS certificates were issued by one of  GoDaddy’s subproviders. GoDaddy has revoked more than 400,000 certificates worldwide because they did not match its own published certificate policy, which is a breach of the CA/Browser Forum Baseline Requirements. Our certificates were part of this mass revocation. We did not receive advance notice that our certificates were affected, so the revocation came without warning. As a result, browsers and client systems may show security warnings or refuse connections to our services.

What this means for you

• deltaconX was not compromised, and neither was any other party involved in issuing the certificates. The revocation is caused by a compliance failure at the certificate provider.
• No private keys were exposed. Your data and past connections to our services were not at risk.
• The impact is limited to availability: connections may fail or show certificate warnings until the replacement certificates are deployed.

What we are doing
Our operations team is replacing the affected certificates and restoring normal access. We expect to solve this issue within the next hour. We will confirm as soon as all services are fully available again.

What you may need to do
In most cases, no action is needed on your side. If your systems pin our certificate or trust a specific certificate chain (for example in API integrations or firewall rules), please contact us. We will give you the new certificate details so you can update your configuration.

Preventing a recurrence
We are reviewing how we manage certificates so that a failure at a single certificate provider cannot affect our services this way again. We will tell you which measures we decide on.

We apologise for the inconvenience. If you have any questions, please contact support@deltaconx.com

Best Regards,
Your Support Team