Dear valued customer,
Please note that the unscheduled business interruptions have now been resolved.
All affected components are fully operational again and the system can be used as per normal. Please check your submitted data and reportings for completeness and take further steps in case of discrepancies. If you need assistance, please refer to the User Guide or raise a ticket with our Service Desk.
Best Regards
Your Support Team
Dear valued customer,
Unfortunately, we are currently experiencing processing delays.
Our emergency team is monitoring this and will provide further updates as soon as possible.
This issue was caused due to a delay from REGIS-TR. Please find below the message:
“We regret to inform you that we have experienced a disruption on the processing of files submitted via any channel to the Production environment. Service has now been restored, but please expect a delay for files submitted before 06:45 UTC. This situation has also affected our End Of Day reports generation, which will delivered with delay. Apologies for any inconvenience caused.”
Please bear in mind that no action is required from your end.
Best Regards
Your Support Team